Refund & Cancellation Policy

Last updated: January 6, 2026

Whee Indoor Games (“Whee Indoor Games”, “we”, “us”, or “our”) is operated by Whee Indoor Entertaining Inc., located in St. John’s, Newfoundland and Labrador, Canada. We are committed to protecting your privacy and handling personal information in a transparent, responsible, and secure manner, in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make bookings or purchases, or interact with our services.

1. Information We Collect

a. Personal Information You Provide

We may collect personal information when you:

Make an online booking or party reservation
Purchase tickets, memberships, or services
Complete a contact form
Subscribe to marketing emails
Communicate with us by email or phone

This may include:

Name
Email address
Phone number
Billing and payment information
Booking details (date, time, number of participants, party details)
Any additional information you voluntarily provide

b. Automatically Collected Information

When you visit our website, we may automatically collect:

IP address
Browser type and device information
Pages viewed and time spent on the site
Referring website

This data is collected through cookies, Wix analytics tools, and similar technologies.

2. Payments

Online payments made through our website are processed securely by third-party payment processors supported by Wix (such as Stripe, PayPal, or other providers).

We do not store or have direct access to your full credit card or payment information. Payment processors handle this information in accordance with their own privacy and security policies.

3. How We Use Your Information

We use your information to:

Process bookings, reservations, and payments
Provide services and customer support
Send booking confirmations and important service updates
Communicate promotions, newsletters, or special offers (with your consent)
Improve our website, services, and customer experience
Meet legal, regulatory, and insurance requirements

4. Email Marketing

If you choose to subscribe to our mailing list, we may send you promotional emails, updates, or announcements related to Whee Indoor Games.

You may unsubscribe at any time by:

Clicking the “unsubscribe” link in any email, or
Contacting us directly

5. Cookies and Analytics

Our website uses cookies and similar technologies provided by Wix and third-party services (such as Google Analytics) to:

Enable core website functionality
Analyze traffic and user behavior
Improve performance and usability

You can control or disable cookies through your browser settings. Please note that disabling cookies may affect certain website features.

6. Disclosure of Information

We do not sell or rent your personal information.

We may share information only:

With trusted service providers (e.g., website hosting, analytics, payment processors, email services) who are contractually obligated to protect your information
When required by law or legal process
To protect the rights, safety, or property of Whee Indoor Games, our customers, or others

7. Children’s Privacy

Whee Indoor Games is a family-oriented entertainment venue. Our website is intended for use by parents or legal guardians.

We do not knowingly collect personal information directly from children under the age of 13 without parental or guardian consent. If you believe that a child’s personal information has been provided to us without consent, please contact us and we will promptly remove it.

8. Data Security

We take reasonable administrative, technical, and physical measures to protect your personal information against loss, theft, unauthorized access, disclosure, or misuse.

While we strive to protect your data, no method of online transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Your Rights

Under Canadian privacy law, you have the right to:

Request access to your personal information
Request correction of inaccurate or incomplete information
Withdraw consent for certain uses of your information (subject to legal or contractual obligations)

To exercise these rights, please contact us using the information below.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices or content. We encourage you to review their privacy policies separately.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.

12. Contact Information

If you have questions or concerns about this Privacy Policy or our privacy practices, please contact:

Whee Indoor Entertaining Inc.
Operating as Whee Indoor Games
71 O'leary Ave., St. John’s, Newfoundland and Labrador, Canada
Email: wheeindoorgames@gmail.com
Phone: 7098080296